Large and Wide Format Printing | Print Industry News | Image Reports Mag

Wed06192013

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Industry Mole

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Digging below the surface with Industry Mole

The mole had benefitted from 45 years of good health and well-being until just a few months ago, when disaster struck. After eight weeks of illness, generally feeling terrible and losing nearly half a stone in weight doctors diagnosed that I have a gluten intolerance. At the time I was totally ignorant to what this meant, not being sure what gluten actually was! Now I am an expert on the subject which, in a nutshell, means I can’t eat anything that contains wheat, barley or rye.

No more bread (well tasty bread anyway, as there are gluten free versions all of which taste like cardboard), no going to Pizza Express with the kids. No beer! I can’t swing into the services on the M40 and treat myself to a KFC or Big Mac. Industry Mole is now easy to spot as he can be found loitering in supermarkets looking intensely at food labels, checking ingredients for the slightest trace of gluten. On the plus side, I haven’t felt this good in yonks. Full of energy, no more stomach cramps and a great sense of wellbeing. So, the new gluten free mole is here to stay.

You’re probably all thinking what this has to do with the sign and display business? Well, it has great parallels with my own business and how probably most of us have had to change and adapt to prosper during the past five years since the bankers kicked the good times into touch (no animosity there then!)

We have all had to cut out excesses, become more prudent and keep a close eye on all of the details of running a business. No more credit to slow payers, cash is king! Do we really need to purchase that new fancy printer? Profit margins have come back into focus as nobody can afford to be busy fools. The devil is in the detail.

Speaking to friends in the business I see a trend towards making sure our businesses are fighting fit and at a manageable size, with investment in efficiency being the number one priority for many. Like my own health, this philosophy needs to remain when eventually the economy does get back on its feet. Let us all remember the hard times and make sure we continue to be strict in how we control our businesses. Entrepreneurial spirit is important but don’t forget the business plan to support it!

And the next time you have a beer and a sandwich, think of the Mole.

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Digging below the surface with Industry Mole

“Anything is possible. It’s just hard work and grafting”. I was inspired by Mo Farah as he breathlessly declared this after his 5,000m triumph during London 2012. Farah said, there is "no way to describe" becoming a double Olympic champion. Unquestionably, Team GB, draped in patriotic red, white and blue, outshone the gold that glittered with the sweat of honest brows. As the Olympic flame was quenched, the national conversation sparked into life. Topics like funding, school sports, opportunity, and legacy veiled a yearning undefined; quite simply, ‘how can we keep this going?’

London 2012 was a bravura performance on a global stage. Olympism apart, I’m left reflecting on our own company’s performance and wondering what it would take for us to ‘up our game’. A timely review of our business objectives and targets seems a good starting place.

Pertinent key performance indicators would help us track performance and stop us valuing what we measure rather than measuring what we value. A ‘dashboard’ view of our performance across the business on any given day would help us make informed decisions about quality, sustainability, H&S, social/ethical responsibilities, staff morale and customer relations.

As I recall the Olympic core values - excellence, friendship and respect - the reality is our business performance could be better in these and other areas. It seems appropriate to gauge my own performance. I recall one business commentator’s point about how late starts, long lunches and late-night shifts hand an advantage to the competition. The finishing line appears distant when I scrutinise our performance; how many fresh business opportunities have we created this year, how fast can we adapt to a fast-changing business world, how high our business aspirations and how focussed are we on where it is we want to go?

For me, gold at Rio remains an impossible dream yet my focus is still on winning. Performance enhancing substances may be banned in sport, but in business, performance enhancing tools aren’t. KPIs would allow me to spot trends, resolve problems sooner and recognise opportunities. Get set!

 

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Digging below the surface with Industry Mole

Politics aside, I squirmed at the recent hubbub over our political elite being named and shamed for not knowing the price of milk and by inference, appearing out of touch with price-sensitive shoppers. 

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