Are you on Flickr, Twitter or YouTube? Octink, the London wide-format printer which has twice been listed as one of the Sunday Times’s Best Green companies, certainly is. There’s a nice environmentally sound poster on Flickr, a tweet about a new director and eight videos on YouTube (none of which, it has to be said, have become a viral sensation).
In a small way, Octink is participating in a revolution which David Armano, a senior vice-president at communications agency Edelmann, calls the cult of influence (http://blogs.hbr.org/cs/2011/01/the_six_pillars_of_the_new_inf.html). Armano urges companies to use digital tools to increase their reach, get closer to customers, seem more relevant, build credibility in a community of influence and become more trusted. These are not small goals but collectively they can help you engage with the people you want to influence – be they customers or opinion-formers – to help your business.
It’s easy to lose sight of the over-arching goal when you’re struggling to know what to tweet – or think you’re too busy to bother – but it could help you reposition your company. One of the problems printers have marketing themselves is that they don’t have the budget to sustain a big brand-enhancing campaign. But if they reach out to the right niches, they might be rewarded with new business.