New owner of the Kall Kwik brand in the UK, Nigel Toplis, has visited the Great Titchfield Road centre in London to help it celebrate 30 years trading in the West End. The operation is to be a training centre for new franchisees, which its manager Tony Plews sees as testament not just to the centre's financial success but also to the working practices and ethos of its management team.
Explained Plews: “We are very lean - we buy slowly and carefully and never rush into any decision without thinking it through carefully first. All of us wear several hats and multi-task effectively. We treat our staff well, and build lasting relationships with suppliers and customers. We may not necessarily be the cheapest but customers know that if they want something printed for 9am tomorrow morning it’ll be there.”
Great Titchfield is now fully digital having said goodbye to its last litho press last year and most recently bought a HP latex printer.
The bulk of Great Titchfield’s business comes from production houses and television companies, but no job is too small for the five strong team, most of which have worked there for 18 years. “Some print shops have a sign on the door saying minimum order £15 but we don’t do that,” said Plews. “We aim to impress everyone who comes in. Most people are connected to a business in some way or other, and the man who needs a quick copy of his passport one day is very likely to remember the service we gave him when his boss needs some large format posters printed.”