ArtSystems has passed another milestone in its quality management accreditation programme. Having been ISO 9001:2008 accredited since the 1990’s for its sales and delivery processes, the company took a decision to review and extend the range of the quality accreditation to include the technical services operations.
The new processes were implemented by the quality management team lead by operations director Simon Cooksey. "We knew that extending the ISO 9001 quality processes to our technical services would be challenging. They involve perhaps the most complex set of customer and supplier interactions we engage in. As the service provider for example of all HP Latex printer warranties we have a complex set of communications and SLAs to meet, we deal with the end user customer as HP’s warranty provider, whilst also working with the reseller that supplied the printer and also deal with HP for spares and any further technical questions. Add to this the logistics of parts, engineers and meeting the time constraints of the user it was evident that creating a manageable set of processes was not going to be easy!"
The new process passed on first inspection and they now form part of the full scope of the ISO 9001 accreditation for ArtSystems.
"ArtSystems is committed to expanding both its quality processes and chain of supply accreditations to create real value for all its customers and prove that the customer is at the centre of what we do in all our operations. This is significant step forward towards that goal," added Cooksey.