Selecting the correct Key Performance Indicators (KPI’s) are essential to any business but putting them in place can be easier said than done. For example, often a lot of money is spent on management information systems (MIS) to support the production process; however, it is often the case that capturing the correct information to enable accurate analysis is often a lot harder than is expected.
The phrase “rubbish in – rubbish out” is quoted on numerous occasions, so how do you ensure that the data generated is useful and relevant? What can you do to make sure that the generation of KPI’s will have the desired effect? How can they be produced effectively with the minimum of effort and how will you get your employees to buy into the whole idea?