Are you one? You should be if you want to lead your company through difficult times. Marcus Timson of FM explains the hows and whys.
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Business
Incentives to change
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Phil Thompson, head of BPIF Business, looks at the best ways to get the best out of your staff.
Rules of engagement
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Do some serious flirting with your customers and make them feel special to build a long-term relationship based on more than money. Consultant Matthew Parker explains the detail.