CalderaDesk launches

A new customer support portal and online documentation centre, called CalderaDesk, will give Caldera users and partners access to a range of tools, including tutorial videos and information about Caldera training, an interactive community forum and a library of Caldera support documentation. Login credentials will be provided to accredited users upon application.

Within the new Caldera Rip V11.2 release, contextual HelpLinks have been added for a direct access to CalderaDesk overview pages. The question marks links are available in all modules and drivers, allowing for a faster and more focused access to documentation on the CalderaDesk portal. The new portal will take users through to the CalderaDesk landing page, where they will be faced with a choice of Getting Started, Knowledge Base, Videos, Community Forum, Training Center, Product Manuals and Requests. The final section, titled Requests, offers an opportunity for individuals to make requests or suggest ideas to the Caldera software development team. Caldera’s VP marketing and communications, Sebastien Hanssens, said: “CalderaDesk will not only help us to build closer relationships with users, it will also show us where our customers’ concerns lie and which products are giving them most added value. We’re looking forward to a closer partnership with all our customers as CalderaDesk becomes the go-to web portal on their desktop.”